Benefits
- Immediate support for products where you get to talk to the developers directly.
- Free replacement of defective hardware (return/repair rules vary between individual parts).
- Free upgrades.
- Free and reduced cost on-site technician services. Used for repair, configuration, upgrade, or inspection purposes.
- Priority over feature requests.
Enrollment
You can enroll in the Extended Warranty Program by submitting a receipt of registration and payment of the applicable fee plus tax, if any. Once enrolled, the warranty is valid for the stated term and is not transferable. The enrollment fee, including any tax, is not refundable. The Extended Warranty Program is valid for the product serial number registered at the time of enrollment. As we are currently a small company, some services may vary by your location; see your Symbiomech Industries representative for complete details.
Redemption Guidelines
- The Extended Warranty Program comes with all kits at purchase. The warranty is available to the first consumer purchaser of a new product only.
- Batteries are not covered in the warranty.
- The customer is responsible for shipping costs of returning the product to Symbiomech Industries.
- Repair includes expedited repair and expedited shipping to return the customer’s unit.
- Customer’s original unit will be repaired and shipped out within seven (7) days upon receiving the unit, excluding transportation time, unless otherwise expressed by Symbiomech.
- The warranty is valid for the product serial number registered at the time of enrollment or the product serial number for the replacement unit. Warranties may differ by region.
- User abuse is not covered under this program and not considered a manufacturer defect.
- Only authorized Symbiomech personnel may perform service and support to Symbiomech products. All services performed by unauthorized personnel will void the warranty.
Additional information may be requested at the time of service request.
More information to come soon.